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Answers to Frequently Asked Questions

Your questions and concerns matter.  If the information you seek is not included here,

I encourage you to contact me directly.  I welcome the opportunity to respond to any questions you may have about my practice.



Confidentiality and reliability are essential aspects of a safe and productive therapeutic relationship.

I am available to discuss with you any questions or concerns you may have about how I work prior to the start of treatment, and at any time during our work together.


You will also be provided with a written statement of my office policies regarding cancellations, payment arrangements, and confidentiality. 


Please enquire about current session fees for individuals, couples or families.  Time-limited fee reductions may be available for students or persons on fixed incomes.  I accept EFTPOS, MasterCard and Visa payments at the time of service.


I do not participate in the Medicare rebate program.  If this is a concern for you, I invite you to discuss your needs with me before making a decision based solely on payment arrangement.  There are important other considerations related to the limitations of the rebate program as well as choosing the right therapist or counsellor for you and your individual needs. 




Morning, daytime, evening and weekend appointments are available at my St Kilda office.  Session length for individuals is 50mins.  Session length for couples is 60mins or longer by arrangement.  Extended weekend appointments for couples and families are also available by prior arrangement.


A doctor's referral is not required to use my services.



Further information about my psychotherapy and counselling services is available on this website. 


If you would like additional information, you can also use the confidential contact form available on this website to reach me directly now.  If you would like to schedule an initial appointment, please call my St Kilda office at 03 9041 1456.


Melbourne Psychotherapy Services

St Kilda  VIC  3182


03 9041 1456


© 2015 Carol-Ann Allen

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